Question 1

What is CPVMS?

Accepted Answer

CPVMS (Counterpoint VMS) securely receives eligible payment and refund information from your property system and submits the required fiscal invoice to the configured tax authority. CPVMS does not replace the property management system. Your team continues to work in the property system as normal, and CPVMS handles the fiscal submission in the background. In short: Your property system remains the record of the booking. CPVMS is the fiscalization layer that reports eligible payments and refunds.

Question 2

What information is fiscalized?

Accepted Answer

Payments are processed as Sales and refunds are processed as Refunds. A booking itself is not fiscalized merely because it was created. Only eligible payment and refund records result in a fiscal invoice.

Question 3

What is a Normal invoice?

Accepted Answer

A Normal Sale is generally created when an eligible payment is dated on or after check-in and remains within the permitted post-checkout fiscalization period.

Question 4

What is an Advance invoice?

Accepted Answer

An Advance Sale is generally created when an eligible payment is received before the guest's check-in date.

Question 5

How are refunds classified?

Accepted Answer

A refund should use the same invoice type as its original sale. A refund against a Normal Sale becomes a Normal Refund. A refund against an Advance Sale becomes an Advance Refund. A refund must reference an eligible original fiscalized sale.

Question 6

What emails does CPVMS send?

Accepted Answer

CPVMS sends the following email types: Fiscal invoice emails for successfully submitted sales and refunds. Service activation and suspension notices. Email delivery tests, used to confirm your recipients are reachable. System update notices. Scheduled maintenance notices. Daily report emails summarising the previous business day.

Question 7

When is the daily report delivered?

Accepted Answer

The previous Fiji business day's report is emailed at approximately 8:00 AM Fiji time, with PDF and CSV attachments. If the report arrives, the reporting service completed successfully for that business day.

Question 8

What should staff do during short maintenance?

Accepted Answer

Staff can continue recording transactions in their property system as normal. Pending records will be processed when service resumes. Do not do this: Do not enter duplicate payments or refunds during maintenance. Duplicates create additional fiscal invoices that must then be reversed. You may receive a suspension email at the start of maintenance and an activation email once normal processing resumes.

Question 9

How often does HotelLink information update?

Accepted Answer

CPVMS automatically pulls HotelLink booking and payment updates approximately every 2 hours. Timing can vary slightly while a complete multi-property pull finishes.

Question 10

How often does advanced reporting update?

Accepted Answer

Google Sheets and advanced reporting data synchronize approximately every 6 hours.

Question 11

How should an incorrect payment be corrected?

Accepted Answer

Do not do this: Never edit, cancel, or delete the original payment line as the correction method. Add a new Refund transaction line for the amount that must be reversed. This keeps both sides of the transaction visible and allows CPVMS to submit a matching fiscal refund.

Question 12

How should an incorrect refund be corrected?

Accepted Answer

Do not do this: Do not edit or delete the existing refund. Add a new Payment transaction line for the amount required to restore the correct balance.

Question 13

What should happen before cancelling a booking?

Accepted Answer

First ensure all payments and refunds are correctly balanced using separate transaction lines. FRCS recognises Sales and Refunds, so the payment history must clearly represent both sides of every correction.

Question 14

Will deleting an existing HotelLink payment create a fiscal refund?

Accepted Answer

No. Editing or deleting an existing payment is not a reliable way to create a fiscal refund. Do not do this: Do not attempt to reverse a fiscalized payment by deleting it. Always add a separate Refund line.

Question 15

Why has a recent HotelLink update not appeared yet?

Accepted Answer

Updates are collected on a schedule rather than instantly. Please allow the next two-hour pull cycle to complete. Do not re-enter the payment unless its absence has been confirmed after the processing window. Re-entering it early creates a duplicate fiscal invoice.

Question 16

How quickly does Abode send receipts?

Accepted Answer

Abode sends payment and refund receipts to CPVMS through a webhook. Normal delivery is near real time. If a request is not acknowledged, Abode may retry approximately every minute until it is accepted.

Question 17

How often does advanced reporting update?

Accepted Answer

Google Sheets and advanced reporting data synchronize approximately every 6 hours.

Question 18

Does CPVMS fiscalize Abode bookings?

Accepted Answer

No. CPVMS processes eligible payment and refund receipts, not the booking creation itself.

Question 19

What is the property fiscalization start date?

Accepted Answer

Each property can have its own fiscalization start date. Receipts dated before the start date are accepted and stored for history, but they are skipped from automatic fiscalization. Eligible receipts dated on or after the start date are processed normally.

Question 20

How long after checkout can an Abode payment be fiscalized?

Accepted Answer

An eligible payment can be automatically fiscalized through the 60-day post-checkout grace period.

Question 21

What happens after the 60-day grace period?

Accepted Answer

The receipt can still be accepted and stored, but it is not automatically fiscalized. It is marked for date-rule review instead. Records then remain within the configured 20-day retention and deletion countdown. Manual review required: Date-rule review is a manual step. Automatic processing has stopped for that receipt until it is reviewed.

Question 22

What happens to a zero-amount receipt?

Accepted Answer

It is accepted and stored so Abode stops retrying, but no fiscal invoice is created because the amount is zero.

Question 23

How should an incorrect Abode payment be corrected?

Accepted Answer

Do not do this: Do not remove or rewrite the original transaction. Enter the appropriate opposite transaction instead: create a Refund to reverse an incorrect payment, or create a Payment to correct an incorrect refund.

Question 24

What is included in the daily report email?

Accepted Answer

The daily report email covers the previous Fiji business day and includes PDF and CSV attachments for your records.

Question 25

What is the CPVMS Advanced app?

Accepted Answer

The Advanced package adds a read-only CPVMS application that lets you view the payments received from your property system and the fiscal invoices returned by the tax authority. It is a viewing tool only. Nothing entered or changed in the app affects your property system or a fiscal invoice. Within the app you can: Search by receipts received from your property system. Search by fiscal invoices returned by the tax authority. View the full history of receipts. View the full history of invoices related to those receipts. Export a CSV of invoices or receipts. Review statistics for invoice type and transaction type breakdowns.

Question 26

How do I access the CPVMS Advanced app?

Accepted Answer

The app opens in any web browser on your desktop or computer using the “Open in Browser” link shared with you by email. Open the “Open in Browser” link provided. Choose Google under the “Sign in with:” prompt. Sign in with the email address that was granted access. Select Accept to allow the app to receive the listed data. You are now on the app home page. Helpful tip: Bookmark the application link once you reach the home page so you can return to it easily.

Question 27

How do I know if I have access to the app?

Accepted Answer

If access has been granted, you receive an email invitation that contains the “Open in Browser” link to the application.

Question 28

What should I do if I have not received the access email?

Accepted Answer

Check your spam or junk folder, and mark the email as not spam if you find it there. Confirm that the recipient email address provided to us is correct. If the issue continues after these checks, please contact the CPVMS team for assistance.

Question 29

How do I search for a receipt or an invoice?

Accepted Answer

The Search section lets you look up records by property name, booking number, receipt reference, or payment method. Results are shown as separate Receipts and Invoices lists.

Question 30

What does the receipts history show?

Accepted Answer

The receipts history lists every receipt received from your property system, including the property name, receipt reference, booking number, booking source, and booking agent.

Question 31

What does the invoices history show?

Accepted Answer

The invoices history lists the fiscal invoices related to those receipts, including the invoice type (Normal or Advance), transaction type (Sale or Refund), amount, invoice number, and any referent invoice details.

Question 32

What do the statistics show?

Accepted Answer

The statistics view summarises fiscalized invoices, total sales, and breakdowns by invoice type, transaction type, and payment method.

Question 33

Can I export the data?

Accepted Answer

Yes. You can export a CSV of invoices or receipts from the app for your own reporting.

Question 34

How do I know the information in the app is up to date?

Accepted Answer

A small orange circle on the Sync button in the top right corner means new updates are available. Selecting the Sync button refreshes the app with the latest information. The app is read-only, so syncing only refreshes what you see. It does not change any receipt or fiscal invoice.

Question 35

What if I have trouble accessing the app?

Accepted Answer

Please contact the CPVMS team for assistance, including your property name and the email address you are signing in with.

CPVMS Help Centre

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CPVMS Help Centre

Help articles

What is CPVMS?Getting Started

What information is fiscalized?Invoices

What is a Normal invoice?Invoices

What is an Advance invoice?Invoices

How are refunds classified?Payments & Refunds

What emails does CPVMS send?Reports & Email

When is the daily report delivered?Reports & Email

What should staff do during short maintenance?Troubleshooting

How often does HotelLink information update?Processing Times

How often does advanced reporting update?Processing Times

How should an incorrect payment be corrected?Payments & Refunds

How should an incorrect refund be corrected?Payments & Refunds

What should happen before cancelling a booking?Payments & Refunds

Will deleting an existing HotelLink payment create a fiscal refund?Troubleshooting

Why has a recent HotelLink update not appeared yet?Troubleshooting

What is included in the daily report email?Reports & Email

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